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 In Canada : 100 Lake CrescentEtobicoke, ON M8V 1W1, Canada 
In United State : 929 Main St, Centertown, KY 42328, United States

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST


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[title text=”Frequently Asked Questions”]

Please read our FAQ before sending us a message.


[accordion-item title=”What are the delivery charges for orders from the Online Shop?”]

IJmax shipping worldwide in many countries. In other areas, shipping costs apply.

[accordion-item title=”Which payment methods are accepted in the Online Shop?”]

We accept the following payment methods:

Credit card
Debit card
Direct bank transfer services
PayPal (Recomment) 

[accordion-item title=”How long will delivery take?”]

The following list serves as a rough guide, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas. Some Standard Delivery shipments cannot be tracked.

[accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

[accordion-item title=”What exactly happens after ordering?”]

If you purchased a product via the Ijmax online shop, you can track the status of your order in your NI User Account on our website. You can verify if the payment succeeded, if your hardware product was shipped already, etc. This article shows where to find the Order Status of your product and explains the different status codes.

[accordion-item title=”Do I receive an invoice for my order?”]

You receive an invoice for each order placed in our webshop with an e-mail whose subject is “Shipping confirmation and invoice”.

If you cannot find this e-mail in your Inbox, please check inside your SPAM folder. Please note the invoice is sent in a separate e-mail from the one in which you receive your serial number.

If you cannot find the invoice and you need a copy of it, please get in touch with our order support team



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[title text=”Send us an email”]



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